About Us

Meet Our Leadership Team

Dean Garfinkel

Dean Garfinkel
Chief Executive Officer

Angela Garfinkel - Textbetter

Angela Garfinkel
Chief Operating Officer

Nathan Teahan - Textbetter

Nathan Teahan
Vice President

Kelsey Olsen - Textbetter

Kelsey Olsen
Dir., Enhanced Telecom Services


Companies That Use Our Business Texting

Our Story

Years ago, we quickly recognized that texting was emerging as a go-to method for instant communication – and not just for young people.

In 2015, 1.9 trillion text messages were exchanged in the U.S.
– that’s more than 4 million texts every minute

So we created a product to give contact centers the ability to send and receive text messages called the Textdesk™. This product allowed contact centers to have real conversations with their customers through texting. Agents didn’t even need to have cell phones to use it!

Based on feedback from clients, we continued to enhance the product with new features. That’s when we came up with the concept of unifying text with an individual’s email….

And our customers loved the idea.

So we set out to create a service that empowers business owners, entrepreneurs & employees to communicate with their customers in a way that their customers want to communicate.

What surprised us the most in developing TextBetter was the realization that we’re not really changing the way people behave. They’ve already been texting business numbers for years (thinking they are mobile numbers). It’s just that the recipients were never getting the messages. These missing messages could easily translate into lost opportunities. This was just as true for us as it was for our customers.

Soon after text enabling our business land lines, we started getting some important messages that we otherwise would have missed. And it made me ask the question, 

How many important messages can any business afford to miss?”

Dean Garfinkel
CEO, TextBetter

SMS marketing made easy, with TextBetterSend a personalized texts hundreds of recipients at once, like appointment reminders & special announcements.

Our SMS Marketing Wizard instantly sends a personalized text to each recipient individually, creating a 1:1 conversation that is private and easily managed. And when someone replies, we'll convert their SMS into an email and delivered it right back to your inbox.

 

How It Works

1. Upload Your File: using our online portal, you can easily upload your list of recipients and desired message. File type must be csv. or txt.; you can view a sample file, here.

 

2. Tell Us Your Email: 30 minutes after your job is completed, our SMS Marketing Wizard will automatically email a delivery report to this address. The report confirms when the job is complete and tells you if any of your telephone numbers were invalid*

* (most landlines, and many VoIP numbers, do not accept text. In these scenarios, our delivery report will identify these numbers as 'invalid' and forward you the results; giving you the power to pick the right medium for your message, and ensure it's delivered).
 

3. Click Send! Within minutes, your personalized message is delivered. And when someone replies, we'll convert their SMS into an email and deliver it right back to your inbox. We automatically handle opt-outs... and, did we mention replies are free?

 

Pricing Info

>> Pay-as-you-go: text as many numbers as like, for just $0.04 a message. No contracts, no hidden fees and no fine print. Replies are free, and we automatically handle out-opts for you | For Business & Enterprise customers only.
Get set-up in minutes | click here